Carrier IQ Falls Short of Senator Franken’s Request

According to Senator Al Franken, his request for Carrier IQ to share what information the company collects from cell phone users and then shares with wireless companies, fell far short of his expectations. Said Franken, “It appears that Carrier IQ has been receiving the contents of a number of text messages — even though they had told the public that they did not.” AT&T (NYSE:T) & Sprint (NYSE:S) said they use the software program to monitor network performance, including dropped calls and Internet service outages. The carriers also receive customer location data but don’t collect the contents of e-mails or text messages, keystroke data, the contents of user’s search queries, or the names and contact information from user’s address books. Samsung and HTC stated they did not receive any Carrier IQ data.

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